We aim to deliver stocked items within 5 working days. When you place your order, we will confirm lead times or you.

Please read our full Returns Policy here: https://thefloorbox.com/refund_returns/

Simply call us on +44 203 286 7463, drop us an email to hello@theboxgrp.com or complete the contact form on this page and we will confirm receipt of your updated details.

This depends on the carrier we use to ship your products. We can issue a tracking number with some orders, however, we may pass your number on to the carrier, and they will call you direct to confirm delivery times.

Simply complete the form on our Contact page, drop us an email to hello@theboxgrp.com, or call us on +44 203 286 7463 – we’re always here, ready to talk to you and help.

Simply call us on +44 203 286 7463, drop us an email to hello@theboxgrp.com or complete the contact form on this page and we will confirm receipt of your updated details.

We ship worldwide. Our current shipping rates are for the UK and Northern Ireland. As international shipping rates change on a regular basis, please contact us with your requirements and your delivery details and we will get a quote for you.

Most of our items are shipped via pallet. Depending on the size of your order, this could split over multiple pallets – we aim to ship large orders all at the same time for your convenience.